Ok, i have to rumble a bit today about not-so-pleasant-experience I had yesterday.
I went to 'RxxxS' to get kelloggs cereals and others that were on sale this week. In their ad, it says that if you buy 10 kelloggs and keeblers featured items, they will instantly take $5 off. You can choose any 10 items from either 4 for $7 item groups or 5 for $10 item groups(these are different stuff; like fruit loops were one of 4 for $7 items, and Special K was one of the 5 for $10 items).
So anyway I grabbed 3 special K cereal boxes, 3 fruit loops, 3 graham crackers, and 1 box of fruit snacks.
3 fruit loops, 3 Graham crackers, 1 fruit snacks(1.75 each x7) = $12.25
3 special K = $6
So total 18.25
I have 10 featured items = $5 off
I also had 3 coupons I could use = $4.25 off
I should only pay $9, right?
I went through the register and didn't realize how much I paid because I had bananas and stuff too, and I went out to the parking lot and
'WAIT A MINUTE'
I looked my receipt and yes I paid $5 more than I figured how much I thought I would pay...
Hmmmmm....
So I went back inside and asked the cashier to explain how this whole thing should work, and she didn't really know what's what, so she got me the store manager. Then the manager informed me that i have to buy 10 featured items to get 4 for $7 or 5 for $10 deal.....
??
It doesn't say anything that I have to buy 10 items to get that deal anywhere in their ad. It SAYS you have to buy 10 items to get $5 off, but that was it, It only says 4 for $7, and all others $2.25 In a small writing. Plus why would you even put '4 for $7' when you can't even get 4 boxes of cereal for $7, meaning if you buy less than 10; like 4, your price is 2.25 each. It's 4 for $9 instead of $4 for $7.
So I asked my money back for the whole thing I just bought and left the store feeling very discusted.
And today I called its office in downtown sl, and told him; whoever this was, what had happened to me.
After 10 minites of arguing,
(he was defending the whole time and said I'm the one got it wrong, and he even tried to correct me, agh!)
he says 'I can see how you got confused'
No no no no no, I didn't get confused, I understood what the ad says just fine '4 for $7'. Your ad is the one telling a lie/not telling the whole truth, which people call false advertisement.
And he apologized and even said that he is glad that I called and informed him what costomers think and feel, and he also said that he will try to avoid confusion like this in their ad in the future.
Ya right like he's gonna do something about it. I bet he was making fun of me right after the phone conversation was over.
(He said that he can't give me any costomer deal or anything because it's 'kelloggs/keeblers' event, not RxxxS's.)
This is what happened to me yesterday, and i just couldn't let it go. But Thank YOU for listening to my complains. I am a very grumpy person, I realized. But I just can't let certain things go, specially when it's stores bullying their costomers. Lol.
by megumi astill
